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Parent Complaint Procedure

New York State Education Department (NYSED) requires schools adopt mandated procedures for receiving and resolving complaints and for reviewing appeals from decisions about the use of Title I funds for Academic Intervention Services. Complaints concerning violations of ESSA Title I, Parts A, C, and D, or of the General Education Provisions Act or of Section 100.2(ee) Academic Intervention Services of the Regulations of the Commissioner are covered by these procedures.

School Districts must disseminate free of charge, adequate information about the State Complaint and Appeal Procedures to parents of students, and appropriate private school officials or representatives.

Click here to access the NYSED Complaint Procedure website

Click here to access the HCSD Parent Engagement Policy and Complaint Procedures

Procedures for Filing Complaints/Appeals with HCSD
Who may submit a complaint?
Any public or nonpublic school parent or teacher, other interested person, or agency may file a complaint.

What must a complaint contain?
• All complaints must be written.
• Be signed by the person or agency representative filing the complaint; specify the requirement of law or regulation being violated and the related issue, problem, and/or the concern;
• Contain information/evidence supporting the complaint; and
• State the nature of the corrective action desired.

What must an appeal from HCSD response contain?
An appeal must contain:
• A copy of the original signed complaint;
• A copy of the HCSD response to the original complaint or a statement that the HCSD failed to respond
in 30 business days.
A copy of the HCSD and the Department of Education's response to the original complaint or a statement that
the Department of Education failed to respond within 30 business days; and a statement identifying those parts
of the LEA's response which the party wishes to appeal.

Where should a complaint/appeal to the HCSD be sent?
Complaints/appeals regarding the HCSD's administration and implementation of its ESEA Title I Grant or Academic Intervention Services for students identified under Commissioner's Regulations Part 100 should be sent first to the School Superintendent of the HCSD. The LEA has a thirty (30) business day period in which to resolve a complaint.

Title I complaints should be first sent to the Superintendent of the HCSD. If the local district fails to resolve the complaint within 30 business days, or fails to resolve the issue to the satisfaction of the complainant, the complaint should be sent to the Title I School and Community Services Office, Room 365 EBA, New York State Education Department, 89 Washington Avenue, Albany, NY 12234. Procedures for Filing Complaints/Appeals with the New York State Education Department:
The State Education Department will review complaints when the complaint pertains to:
• The State's administration of the ESEA Title I Basic Grant, Migrant Education, or Neglected or
Delinquent Program;
• An appeal from the decision of an HCSD regarding an action by the HCSD.
Complaints that do not meet any of the above criteria, including complaints concerning the HCSD's administration of its Title I Program, will be referred for possible resolution to the HCSD against whom the complaint is made.

What timelines pertain to the State Education Department's review of complaints/appeals from an HCSD

Within 60 business days of the receipt of the complaint/appeal, Department staff will complete an on-site review (if necessary) and/or records examination and will notify all parties of its findings. An extension of the 60-day complaint resolution period is permitted under CFR Part 299 .11 (b), for exceptional circumstances.

Where shall complaints or appeals to the State Education Department be sent?
New York State Education Department
Title I School & Community Services Office
Room 365 EBA
89 Washington Avenue
Albany, NY 12234

How long does a public or nonpublic teacher, parent, or agency have to file an appeal from a decision of a

An appeal must be requested and postmarked within 20 business days of receipt of the HCSD' s response to the
original complaint.

Who shall conduct the review of complaints or appeals?
The Title I representative in the State Education Department office who is assigned as the program manager for the HCSD against which the complaint is made and other Department staff as may be appropriate shall conduct the review of complaints or appeals.

What shall the State Education Department's response to the complaint contain?
The Department's response shall contain:
• The names of persons interviewed;
• The records or other evidence examined;
• Relevant dates/times/locations/events;
• Summary of findings ; and
• Nature of corrective action to be taken including applicable timelines.

How will State Education Department staff monitor the timely and appropriate implementation of the corrective
actions called for in the complaint/appeal resolution?

Failure of the HCSD to take corrective action within the time period stipulated in the complaint resolution shall be cause to withhold all, or a portion of, the ESEA Title I allocation to the HCSD.

Does the State Education Department maintain a record of all complaints/appeals?

Yes. Copies of correspondence, related documents, investigative reports, and summary reports involved in the
complaint/appeal resolution will be maintained by the State Education Department for five years. Records will
be made available to interested parties in accordance with the provisions of the New York State Freedom of
Information Law (Public Officers Law Sections 84-89).

What shall constitute exceptional circumstances for extending the 60-day limit for State Education Department
review of complaints and appeals for relief from an LEA action?

The State Education Department has determined that exceptional circumstances may include, but need not be
limited to, such occurrences as:
• illness of involved parties;
• cancellation of scheduled on-site reviews due to unscheduled school closings;
• the need for extended review activities beyond those specified in the written notification; and/or
• any other mutual agreement to changes in review scope or activity.
When exceptional circumstances are identified, the revised date for the completion of the complaint review will be provided in writing to all parties involved in the complaint or appeal. All parties to the complaint have the right to initiate a request for an extension beyond the 60 business day complaint resolution period based on exceptional circumstances. All such requests must be presented to the State Education Department.Procedures for Adjudicating Appeals from the Decision of the State Education Department.

May a person/agency dissatisfied with the State Education Department's complaint resolution file an appeal?

Yes, parties dissatisfied with the State Education Department's complaint resolution may file an appeal directly with the United States Department of Education at:
United States Department of Education
Compensatory Education Programs
400 Maryland Avenue, S.W.
Room 3W230, FOB #6
Washington, D.C. 20202-6132